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S / NVQ Receptionist Level 2 - Front of House Reception

Here's what you'll have to do

Front of House Reception at SCQF Level 5 (3 madatory units and 7 optional units)


Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

  • Maintain personal health and hygiene
  • Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

  • Plan and organise your work
  • Work effectively with team members
  • Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation

Optional Units

Candidates must complete 7 optional units: (This must include a minimum of 1 Unit from group 1, plus a further 6 Units from either group 1 or 2, in addition to the mandatory units)

Group 1

Deal with Communications as Part of the Reception Function

  • Deal incoming communications
  • Deal with outgoing communications

Deal with the Arrival of Customers

Dealing with Bookings

  • Deal with booking enquiries
  • Confirm, cancel and amend bookings

Prepare Customer Accounts and Deal with Departures

  • Prepare and maintain customer accounts
  • Deal with the departures of customers

Provide Tourism Information Services to Customers

  • Work with customers on their tourism information needs
  • Seek tourism information and offer advice to customers

Group 2

Produce Documents in a Business Environment

Use Office Equipment

Prepare to Communicate in a Business Environment

Handle Mail and Book External Services

  • Handle mail and messages
  • Book external services

Provide Reception Services

Store and Retrieve Information

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments

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