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S / NVQ Level 3 Retail Management

Here's what you'll have to do

S/NVQ Level 3 Retail (Management) (1 mandatory unit and 5 optional units)

 

Mandatory Units

Candidates must complete the following Units:

  • Work effectively in your retail organisation

 

Optional Units

Candidates must also complete 5 of the following units, in addition to the mandatory units.At least 4 of these must be chosen from the following units at level 3

  • At least one must be chosen from:
  • Contribute to the continuous improvement of retail opera
  • Recruit, select and keep colleagues
  • Provide learning opportunities for colleagues 
  • Develop productive working relationships with colleagues
  • Allocate and check work in your team Stock Management
  • Organise the receipt and storage of goods in a retail environment
  • Audit stock levels and stock inventories in a retail environment

Product Expertise

  • Monitor and help improve food safety in a retail environment

Sourcing

  • Source required goods and services in a retail environment

Merchandising

  • Maintain the availability of goods for sale to customers in a retail environment

Management and leadership

  • Contribute to the continuous improvement of retail operations
  • Plan, monitor and adjust staffing levels and schedules in a retail environment 
  • Recruit, select and keep colleagues
  • Allocate and check work in your team 

Developing People

  • Provide learning opportunities for colleagues 
  • Develop productive working relationships with colleagues

Finance and Administration

  • Evaluate the receipt of payments from customers

Organisational Effectiveness

  • Help to monitor and maintain the security of the retail unit 
  • Monitor and maintain health and safety in a retail environment Customer Service
  • Monitor and evaluate the quality of service provided to your customers by external suppliers
  • Organise the delivery of reliable customer service (ICS)
  • Improve the customer relationship (ICS)
  • Work with others to improve customer service (ICS)
  • Monitor and solve customer service problems
  • Promote continuous improvement in customer service (ICS)

 

 

 

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