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S/NVQ Level 2 - Beverage Service

Here’s what you’ll have to do

  • SVQ 2Beverage Service at SCQF Level 5 (3 madatory units and 7 optional units)


Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

  • Maintain personal health and hygiene
  • Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

  • Plan and organise your work
  • Work effectively with team members
  • Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation


Optional Units

Candidates must complete seven of the following Units: (2 units must be selected from Group 1 and the remaining 5 units mey be selected from either Group 1 or Group 2 in addition to the mandatory units)

Group 1

Prepare and Clear the Bar Area

  • Prepare customer and service areas
  • Clear customer and service areas
  • Clean and store glassware

Serve Alcoholic and Soft Drinks

  • Take customer orders
  • Serve drinks

Prepare and Serve Cocktails

  • Prepare service area and equipment for serving cocktails
  • Mix and serve cocktails

Prepare and Serve Wines

  • Prepare service areas, equipment and stock for wine service
  • Determine customer requirements for wine
  • Present and serve wine

Prepare and Serve Dispensed and Instant Hot Drinks

  • Prepare work area and equipment for service
  • Prepare and serve hot drinks

Prepare and Serve Hot Drinks using Specialist Equipment

  • Prepare work area and equipment for service
  • Prepare and serve hot drinks

Group 2

Maintain Cellars and Kegs

  • Maintain Cellars
  • Prepare kegs and gas for use

Clean Drink Dispense Lines

Receive, Store and Issue Drinks Stock

  • Receive drinks deliveries
  • Store and issue drinks stock

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments

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