Our Courses

S / NVQ Food Service Level 2

Here's what you'll have to do

Food Service at SCQF Level 5 (4 madatory units and 6 optional units)

 

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

  • Maintain personal health and hygiene
  • Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

  • Plan and organise your work
  • Work effectively with team members
  • Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation

Maintain Food Safety when Storing, Holding and Serving Food

  • Keep yourself clean and hygienic
  • Keep your working area clean and hygienic
  • Store food safely
  • Hold and serve food safely

Optional Units

Candidates must complete 6 optional units:(This must include 2 Units from group 1 with the remaining 4 Units being selected from either Groups 1 or 2, in addition to the mandatory units)

Group 1

Provide a Counter/Takeaway Service

  • Serve customers at the counter
  • Maintain counter and service areas

Prepare and Clear Areas for Table Service

  • Prepare service areas and equipment for table service
  • Prepare customer and dining areas for table service
  • Clear dining and service areas after table service

Serve Food at the Table

  • Greet customers and take orders
  • Serve customer orders and maintain the dining area

Provide a Silver Service

  • Silver serve food
  • Clear finished courses

Provide a Buffet/Carvery Service

  • Prepare and maintain a carvery/buffet display
  • Serve and assist customers at the carvery/buffet

 

Group 2

Prepare and Clear areas for Counter/Takeaway Service

  • Prepare areas for counter/takeaway service
  • Clear areas for counter/takeaway service

Prepare and Clear the Bar Area

  • Prepare customer and service areas
  • Clear customer and service areas
  • Clean and store glassware

Prepare and Serve Wines

  • Prepare service areas, equipment and stock for wine service
  • Determine customer requirements for wine
  • Present and serve wine

Prepare and Serve Dispensed and Instant Hot Drinks

  • Prepare work area and equipment for service
  • Prepare and serve hot drinks

Prepare and Serve Hot Drinks using Specialist Equipment

  • Prepare work area and equipment for service
  • Prepare and serve hot drinks

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments

 

Course Bookings & Enquiries

For more information about booking one of our courses or to find out more information please use our enquiry form.
Download our Brochure

Contact Us

Full Details
We can help find the right course for you and help with any queries you may have.

City & Guilds Learning Assistant is a user-friendly online e-portfolio designed to help MGT deliver more effective and manageable vocational qualifications.

Social:

Facebook Feeds

Visit Our Facebook Page