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Retail Skills S/NVQ Level 2 Continued – Stand Alone

Here's what you'll have to do

S/NVQ Level 2 Retail Skills (1 mandatory unit and 5 optional units)


Level 2 candidates are not allowed to choose units from both level 1 and level 3 A maximum of one unit can be chosen from: The following units at level 1:

  • Process donated goods for resale or recycling in a retail environment 
  • Contribute to food safety in a retail environment


Or any of the following units at level 3:

  • Process part exchange sales transactions in a retail environment
  • Provide specialist support in helping customers to make purchases in a retail environment
  • Develop individual retail service opportunities
  • Provide a personalised sales and after-sales service to your retail clients
  • Organise the receipt and storage of good in a retail environment
  • Audit stock levels and stock inventories in a retail environment
  • Monitor and help improve food safety in a retail environment
  • Assist customers to obtain appropriate insurance
  • Source required goods and services in a retail environment
  • Maintain the availability of goods for sale to customers in a retail environment

Management and Leadership

  • Help to manage a retail team
  • Plan, monitor and adjust staffing levels and schedules in a retail environment 

Finance and Administration

  • Enable customers to apply for credit and hire purchase facilities Customer Service
  • Monitor and evaluate the quality of service provided by external suppliers to your customer
  • Organisational Effectiveness
  • Help to monitor and maintain the security of the retail unit 

Excluding unit Work effectively in your retail organisation, and the the following units:

  • Organise the delivery of reliable customer service 
  • Improve the customer relationship
  • Work with others to improve customer service
  • Monitor and solve customer service problems 
  • Promote continuous improvement in customer service

If the candidate takes any unit from the following:

  • Give customers a positive impression of yourself and your organisation
  • Support customer service improvement
  • Resolve customer service problems



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