Food and Beverage
SCQF Level 5
Preparation & Cooking
S/NVQ Level 5 & 6
S/NVQ Level 5 & 6
Hospitality Supervision and Leadership
Level 7
Level 7
Management
Level 7 & 8 & 9
Level 7 & 8 & 9
Our Courses
Level 6 Diploma in Providing Customer Service – Diploma SCQF Level 6
What is it?
A customer service qualification focused on delivering a positive customer experience in the workplace. It typically includes communication skills, understanding customer needs, handling complaints and difficult situations, problem-solving, and maintaining consistent service standards.
Who is it right for?
People in customer-facing roles in any sector (retail, hospitality, transport, public services, call centres) who want to formalise and improve their customer service competence.
Course Bookings & Enquiries
For more information about booking one of our courses or to find out more information please use our enquiry form.
Find a Course
Details
Please use the search options below to find your desired course or for more information about our courses use the link above
- Select course title
- Award in Assessing Vocationally Related Achievement
- BIIAB Scottish Certificate for Personal License Holders
- BIIAB Scottish Certificate for Personal License Holders Refresher
- Food and Drink Operations (Bakery Skills)
- Food and Drink Operations (Craft Bakery Skills)
- HACCP Level 2
- Highfield Elementry Food Hygiene
- Level 11 Management
- Level 5 Business and Administration
- Level 5 Diploma for Hospitality Team Member
- Level 5 Diploma in Professional Cookery
- Level 5 Diploma in Providing Customer Service
- Level 5 Diploma Providing Retail Services
- Level 6 Business and Administration
- Level 6 Diploma in Professional Cookery
- Level 6 Diploma in Providing Customer Service
- Level 6 Diploma Providing Retail Services
- Level 7 Hospitality Supervision and Leadership
- Level 7 Management
- Level 8 Hospitality Management Skills
- Level 9 Management
- PDA: Conduct the Assessment Process
- PDA: Conduct the Internal Verfication Process
- PDA: Internal Verification of Workplace Assessment
- PDA: National Group Award: Assessing Candidates Using a Range of Methods
- PDA: National Group Award: Conducting Internal Quality Assurance of the Assessment Process
- PDA: Workplace Assessment Using Direct and Indirect Methods
- REHIS Elementry Food Hygiene
- REHIS Intermediate Food Hygiene Course
Contact Us
Full Details
We can help find the right course for you and help with any queries you may have.
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